Please enter our portal using your order number and email used to place the order, you will find instructions and steps as you advance through the portal. Please note returns labels are $25 USD for the US.

Please enter our portal using your order number and email used to place the order, you will find instructions and steps as you advance through the portal. Please note return labels are $25 USD for the US, you will need to purchase one and pay for the shipping of the new piece ordered.

You can find your order number in the confirmation sent to your email the moment you placed your order. Please check your SPAM inbox.

You will receive your refund 2-3 business days after receiving your items in our warehouse and confirming your refund has been approved. You can chose to receive this refund to your original payment method, or as a gift card on our site. You can redeem your gift card through our digital channels with a disccount code we will send you through email. In case you need any assistance, please email us at hello@baobab.com.co.

You can redeem your giftcard through our digital channels with a disccount code we will send you through email. In case you need any assistance, please emial ud at hello@baobab.com.co, whatsapp +57 3223079318 or Instagram @Baobab.

You have a maximum of 6 months after it has been issued.

Standard / $20.00 USD  / 3-4 Business Days plus processing (2-3 business days)  Express / $20.00 USD / 2-3 Business Days plus processing (2-3 business days) 

Once your order has been placed we are unable to modify the shipping address. However, you can modify your original shipping address if you need the new item to arrive somewhere else.

Once your order has been placed we are unable to proceed with any changes.